Terms of sale

1. Placing an order - Order process

To be able to buy products you have to:

• create an account and provide required information
• be at least 18 years of age;
• provide a valid delivery address; and
• be the owner or authorized holder of a valid debit/credit card or paypal account.

How to place an order

1. Send us a mail request to inbox@edddison.com about th eproduct or service aou are interestd in

2. You will receive a offer

3. Sign the offer and send it back to us

4. You will receive the software and license key. Create an account to manage your licenses

5. You will receive the invoice

2. Our contact details

Court of Jurisdiction: Graz

3. Completing an order

By completing an order, you are making an offer to purchase the selected product at the price set out in our webshop and pursuant to these Webshop Terms. “edddison technologies” may choose not to accept orders for any reason in our sole discretion, including unavailability of supplies or we may offer you an alternative product (in which case we may require you to re-submit your order first).

4. Dispatch

You consent to receive sales invoices electronically. Electronic invoices will be made available in a readable and printable format. For each delivery, we will inform you in our Dispatch Confirmation E-mail if an electronic invoice is available.

5. Right of withdrawal

Consumers in the European Union are entitled to a statutory withdrawal right of fourteen business days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD). This right of withdrawal does not apply to commercial customers.

You must inform us (“edddison technologies”, Annenstrasse 57a, A-8020 Graz) of your decision to withdraw your order. You may submit your request via e-mail or in letter. To meet the withdrawal deadline, it is sufficient for you to send your communication before the 14 days cancellation period has expired and return the item.

We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

This right to withdraw does not apply to digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun or a download link and/or license information has been provided.

You must send back the goods by following the instructions available no later than 14 days from the day on which us you communicate your withdrawal. You will have to bear the direct costs of returning these goods. We will not reimburse the costs of returning the goods unless we delivered it to you in error or in case it is faulty. You may be subject to increased return costs if the product cant be returned normally by post. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

• the supply of digital content (including software, apps etc) which is not supplied on a tangible medium (e.g. on a USB-Stick or DVD) if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

6. Pricing, availability und delivery

All prices are inclusive of legally applicable VAT.

7. Software

You are entitled to use our software (edddison) as permitted by the Software License Agreement. You accept the Software License Agreement if you install our software on your PC. In the event of any inconsistencies between this Webshop Terms and the Software License Agreement the latter shall take precedence. The right to revoke your offer or to withdraw from a contract does not apply to digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun or a download link and/or license information has been provided.

8. Taxes and duties

When ordering products for delivery outside of the EU you are subject to import taxes and duties, which are due once the package reaches the destination. Additional charges for customs clearance must be paid by you; Please be aware that when ordering you must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to inspection by customs authorities.

9. Warranty

If a product is defective, transportation charges for the return of the product to our costumer within the European Union will be paid by us. For all other locations, the warranty excludes all costs of shipping, customs clearance and other related charges. We will not be liable for any other costs associated with the replacement or repair of the product, including labor, installation or other costs incurred by the buyer.

10. Liability

• any direct, indirect or consequential losses that were not foreseeable to both you and us when the order for the sale of products by us to you was accepted.

• any other liability which cannot be excluded or limited by applicable law

There will be no responsibility of “edddison technologies” if the delay or failure arises from any cause which is beyond “edddison technologies”’s reasonable control. This does not affect your right to have the products sent to you within a reasonable time. Our total liability under any contract shall in no circumstances exceed, in aggregate, a sum equal to the greater of 120% of the value of the purchased goods/software.

We will not charge you for the products until a download link and/or license information has been provided and/or they are dispatched unless you have chosen to pay in advance. You are entitled to revoke your order at any time until we have sent the “Invoice Confirmation E-mail” or “Dispatch Confirmation E-mail”.

11. Payment

“edddison technologies” provides the client with a bookable invoice. Payments can be paid in advance or can be paid arriving in the account named by “edddison technologies” within 14 working days from receipt of invoice. All payments are gross payments. Default in payment triggers legal consequences of default (default interest) and entitles the collection of an appropriate reminder fee.

“edddison technologies” can make the completion of its services dependent on the full satisfaction of its claim for payment. Complaints concerning the work and/or services of “edddison technologies” do not entitle the client to withhold payment owed to “edddison technologies”, except in the case of obvious defects. All services are the property of “edddison technologies” until payment in full is received.

12. Amendments

We reserve the right to amend these Webshop Terms at any time and to change our website, privacy statement, terms of use and general terms & conditions at any time at our sole discretion. All changes will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new terms and conditions. You will be subject to the terms and conditions, policies and Webshop Terms in force at the time that you order products from us, unless any change has to be made by law or government authority. In this case orders that have been previously placed by you may also be affected.

13. Age

If you are under 18 or not full age according to applicable national law you may only use edddison.com with the involvement of a parent or guardian.

14. Arbitration

These Terms and all claims resulting thereof are subject to Austrian law. The application of the United Nations Convention of Contracts for the International Sale of Goods (CISG) and the reference provisions of the Austrian Private International Law Act (IPRG) are excluded. The place of fulfillment and jurisdiction is Graz, Austria. For all disputes arising about the validity of the contract, from the contract itself and after the termination of contract, the competent court for commercial matters in Graz, Austria, defined by the amount in dispute, is declared as having exclusive jurisdiction.

15. General

The contracting parties are obligated in this case to agree upon a relevant provision, which comes closest to the will of both parties, to replace the invalid provision or to fill the legal gap as soon as possible.

Modified October 1st, 2023